# LiveHelpNow - Brand & Website Redesign

> Citro Digital redesigned LiveHelpNow's brand and migrated its website to Xperience by Kentico, earning a March 2026 Kentico Site of the Month award.

LiveHelpNow is a customer support platform that helps businesses manage live chat conversations across numerous platforms, all from one unified system. As the product evolved, they needed to modernize their identity and launch a new website as advanced as their product.

![Kentico Site of the Month - March 2026](https://citrodigital.com/getContentAsset/2839a424-00b3-48bd-b197-7150fcd151ce/cf739897-162e-4c9b-92c2-83760715148a/k-sotm-2026-badge-03-march-rgb.png?language=en "Kentico Site of the Month - March 2026")

## Services

- Digital Marketing
- Web Development
- Design
- Strategy

## The Challenge

LiveHelpNow has a powerful product, but their brand and website didn't fully communicate it. They faced an outdated visual identity, critical to a competitive SaaS market, and had complex messaging that didn't clearly communicate what they were offering. They also required a migration into a scalable, user-friendly CMS.

## Our Solution

We redesigned the entire LiveHelpNow experience, bringing together brand, content, and technology into one cohesive system. We started with a modernized logo and visual identity to reflect innovation and trust, clarified product messaging, streamlined the user journey with an enhanced digital experience, and migrated them into a flexible, scalable DXP, [Xperience by Kentico](https://citrodigital.com/kentico).

## The Results

With a unified brand and a modernized platform, LiveHelpNow is positioned for its next phase of growth. This new brand and digital experience improve clarity, strengthen credibility, and create a foundation for future product and marketing initiatives.